Shipping Protection by Route

We offer free domestic shipping on all orders over $350. A shipping confirmation with tracking will be emailed when your order has been shipped.

Orders shipping within the US are shipped via UPS Ground - typical ship times are 3-7 working days. Please contact us for rush shipping options. We offer shipping insurance with Route which can be added to your order on the cart page.

Orders shipping to destinations outside the US will be shipped via DHL (typical ship time is 3-7 days) or USPS (typical ship time is up to three weeks depending on destination). If you have placed an order shipping to a destination outside the US, tax, customs and import duties will be levied by the client's local government on top of our shipping cost. Please review our Shipping page for more details.

Returns

Any full-price, unworn and unwashed items may be returned for refund or exchange within 14 days of receiving your order. Purchases made using a gift card or store credit are eligible for exchange or store credit only.

Your account will be credited your refund or any difference in your exchange within 3 business days of receipt. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer’s processing time.

All sale items marked 20% off or greater are final sale.

We reserve the right to refuse any return that does not comply with the conditions stated above. Please review our Returns page for more details including instructions on starting a return

For customer service inquiries please contact info@shainamote.com