Shopping Bag

About

Sizing

These are the general size measurements for Shaina Mote clothing and shoes. 

Body Measurements

Bust

Waist

Hips

0

XS

32"

25"

35"

2

S

33"

26"

36"

4

S

34"

27"

37"

6

M

35"

28"

38"

8

M

36"

29"

39"

10

L

37.5"

30.5"

40.5"

12

L

39"

32"

42"

14

XL

40.5"

33.5"

43.5"

16

XL

42.5"

35.5"

45.5"

18

XXL

44.5"

37.5"

47.5"


How to measure:

Bust -  Wrap tape around the fullest part of your bust. 

Waist - Wrap tape around the smallest part of your waist.

Hips- Wrap tape around the fullest part of your hips.

*The tape should feel just right, not too snug nor too loose.


Shoes


SHAINA MOTE (EU)

36

37

38

39

40

41

SHOES USA

6

7

8

9

10

11

SHOES UNITED KINGDOM

3

4

5

6

7

8

SHOES FRANCE

37

38

39

40

41

42

SHOES JAPAN

23

24

25

26

27

28


Our shoes and garments run true to size unless marked on the product page.

Need Help? Our customer service team would be happy to assist you. Please contact us with any questions via the chat button on the site or directly through email at info@shainamote.com


Shipping

We offer free domestic shipping on all orders over $350. A shipping confirmation with tracking will be sent when your order has been shipped. Domestic orders will be shipped via UPS Ground or USPS Priority Mail. International orders are shipped via DHL, USPS Priority International, or USPS First Class International. Please note that the typical ship time for DHL is 2⁠—5 days, while USPS First Class International can take up to three weeks in transit. We highly recommend purchasing Route shipping insurance with your order when choosing either USPS International ship option. We are not responsible for items lost, damaged or stolen in the mail. 

If you have placed an order shipping to a destination outside the US, tax, customs and import duties will be levied by the client's local government on top of our shipping cost. All additional taxes and fees are the responsibility of the customer. This can range from 20% to 40% of the order value. Items will be shipping from Los Angeles, California (United States), with an official invoice declaring the exact total of merchandise purchased in US Dollars. If you choose to decline receipt of your package or return your package, you will be responsible for any additional shipping, taxes, duties and/or custom charges incurred for the return.

 

Packaging

Our approach to packaging maintains the commitment to circularity that we use to guide our production processes. Using recyclable, plastic-free and compostable materials, we aim to create the lowest environmental impact possible when selecting packaging options for shipping your order.

Each shipment includes the following:

-FSC certified acid-free tissue paper printed with soy-based inks
-Notecards made from partially recycled paper and printed at an independently-owned local printing press
-A USA-produced mailing envelope that is comprised of 90% post-consumer material and is biodegradable and recyclable.

 

Reduced Packaging Shipping

Our reduced packaging option ensures the safety of the goods in your order while leaving out extra branded matter that we typically include in our shipments. We know that promotional paper goods in shipments can often seem extraneous and quickly end up discarded, so we have made both options available at check-out.

In addition to excluding promotional materials, our reduced packaging option uses a biodegradable bag from The Better Packaging Co in lieu of tissue paper. Unlike most other compostable or biodegradable bag options, which can only degrade in an industrial composting facility, these can be home composted with food scraps and garden waste.

Please feel free to contact us for more information regarding our packaging options.


Return Policy

Any full-price, unworn and unwashed items may be returned for refund or exchange within 14 days of receiving your order. Purchases made using a gift card or store credit are eligible for exchange or store credit only. Exchanges can be returned for store credit only. 

Your account will be credited your refund or any difference in your exchange within 14 business days of receipt. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer’s processing time.

All sale items discounted 20% off or greater are final sale.

We reserve the right to refuse any return that does not comply with the conditions stated above.

Domestic:

TO BEGIN YOUR RETURN OR EXCHANGE, PLEASE CLICK HERE TO ACCESS OUR RETURNS PORTAL.

We offer free domestic return shipping for exchanges and returns for store credit. Please note that returns for refund are subject to a handling fee. We are not responsible for items lost, damaged or stolen in the mail.

For orders placed on Facebook or Instagram, please email us at info@shainamote.com

International orders/Orders Shipped Outside Of The US are not eligible for returns or exchanges. 


Contact

Shaina Mote
info@shainamote.com


Customer Service, Press, Employment: 
info@shainamote.com

Wholesale Sales 
sales@shainamote.com

 

Site Credit: Special — Offer


NEW WORKWEAR NOW IN | FREE US SHIPPING ON ORDERS $350+


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