About

We offer free US shipping on orders over $350. A shipping confirmation with tracking will be emailed when your order has been shipped.

Orders shipping within the US are shipped via UPS Ground - typical ship times are 3-7 working days. Please contact us for rush shipping options. We offer shipping insurance with Route which you can add to cart. All items are shipped from our warehouse and store in Hudson, NY.

Orders shipping to destinations outside the US will be shipped via DHL (typical ship time is 3-7 days). If you have placed an order shipping to a destination outside the US, tax, customs and import duties will be included at checkout. We are not responsible for items lost, stolen or damaged in the mail.

Returns

Any full-price, unworn and unwashed items may be returned for refund or exchange within 14 days of receiving your order. Purchases made using a gift card or store credit are eligible for exchange or store credit only.

Your account will be credited your refund or any difference in your exchange within 3 business days of receipt. During high seasons, please allow up to 7 days. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer’s processing time

All sale items marked 20% off or greater are final sale.

We reserve the right to refuse any return that does not comply with the conditions stated above. We are not responsible to items lost, stolen or damaged in the mail.

Domestic:

TO BEGIN YOUR RETURN OR EXCHANGE, PLEASE CLICK HERE TO ACCESS OUR RETURNS PORTAL.

We offer free domestic return shipping for exchanges and returns for store credit. Please note that returns for refund are subject to a handling fee which will not exceed $20 USD. We are not responsible for items lost, damaged or stolen in the mail.

For orders placed on Facebook or Instagram, please email us at info@shainamote.com

Orders shipped outside of the US are not eligible for returns or exchanges at this time.