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A shipping confirmation with tracking will be sent when your order has been shipped. Domestic orders will be shipped via USPS Priority Mail. International orders are shipped via DHL, USPS Priority International, or USPS First Class International. Please note that the typical ship time for DHL is 2—5 days, while USPS First Class International can take up to three weeks in transit. We highly recommend purchasing Route shipping insurance with your order when choosing either USPS International ship option. We are not responsible for items lost, damaged or stolen in the mail.
If you have placed an order shipping to a destination outside the US, tax, customs and import duties will be levied by the client's local government on top of our shipping cost. All additional taxes and fees are the responsibility of the customer. This can range from 20% to 40% of the order value. Items will be shipping from Los Angeles, California (United States), with an official invoice declaring the exact total of merchandise purchased in US Dollars.
Our approach to packaging maintains the commitment to circularity that we use to guide our production processes. Using recyclable, plastic-free and compostable materials, we aim to create the lowest environmental impact possible when selecting packaging options for shipping your order.
Each shipment includes the following:
-FSC certified acid-free tissue paper printed with soy-based inks
-Notecards made from partially recycled paper and printed at an independently-owned local printing press
-A USA-produced mailing envelope that is comprised of 90% post-consumer material and is biodegradable and recyclable.
Reduced Packaging Shipping
Our reduced packaging option ensures the safety of the goods in your order while leaving out extra branded matter that we typically include in our shipments. We know that promotional paper goods in shipments can often seem extraneous and quickly end up discarded, so we have made both options available at check-out.
In addition to excluding promotional materials, our reduced packaging option uses a biodegradable bag from The Better Packaging Co in lieu of tissue paper. Unlike most other compostable or biodegradable bag options, which can only degrade in an industrial composting facility, these can be home composted with food scraps and garden waste.
Please feel free to contact us for more information regarding our packaging options.
Any full-price, unworn and unwashed items may be returned for refund or exchange within 30 days of receiving your order. Purchases made using a gift card or store credit are eligible for exchange or store credit only.
Please contact us for a Return Authorization code before returning or exchanging items. We cannot issue refunds or exchanges for items returned without an accompanying code.
The customer is responsible for return shipping costs. We are not liable for any lost or stolen merchandise incurred during return shipping and we therefore recommend providing tracking information with your shipment.
Your account will be credited your refund or any difference in your exchange within 3 business days of receipt, less shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.
All sale items marked 20% off or greater are final sale.
We reserve the right to refuse any return that does not comply with the conditions stated above.