About

We offer free US shipping on orders over $350. A shipping confirmation with tracking will be emailed when your order has been shipped.

Orders shipping within the US are shipped via UPS Ground - typical ship times are 3-7 working days. Please contact us for rush shipping options. We offer shipping insurance with Route which you can add to cart. All items are shipped from our warehouse and store in Hudson, NY.

Orders shipping to destinations outside the US will be shipped via DHL (typical ship time is 3-7 days). If you have placed an order shipping to a destination outside the US, tax, customs and import duties will be included at checkout. We are not responsible for items lost, stolen or damaged in the mail.

If you have items on pre-sale in your cart, please note your entire order will ship once your pre order items have arrived.

Return Policy

We gladly accept returns on domestic, full-price items within 7 days of receiving your order. Items must be;

• unworn
• unwashed
• tagged, and in their original received condition
• free from stains, animal hair, odors, or any signs of wear.

We must receive your return within 10 days of return initiation; returns received outside this timeframe are eligible for store credit only. All sale items and items purchased with a discount code are final sale, with the exception of our welcome code. We do not accept returns for orders placed through Facebook or Instagram.

We reserve the right to refuse any return that does not comply with this policy.

FOOTWEAR- Please keep shoe boxes in original condition and ensure soles remain unmarked. We recommend trying shoes on a soft surface, such as carpet, to help preserve their condition.

Once your return package has been handed to the shipping carrier, responsibility transfers to the customer.

Returns for refund are subject to a handling fee of $20. No restocking fee for in store returns.

Shaina Mote is not responsible for items lost, stolen, damaged, or delayed in transit.

International Orders

We do not accept returns or exchanges on international orders at this time.

Refunds & Exchanges

Please note that exchanges and returns for store credit are free of charge, and you will receive a pre-paid return label upon completing your request.

Items received as part of an exchange are eligible for exchange or store credit only and cannot subsequently be returned for a refund to the original form of payment.

Refunds will be credited within 3 -7 business days of receipt of your return. Depending on your financial institution, refunds may take up to an additional 10 days to appear on your account statement. Returns are processed on Mondays, Tuesdays, and Fridays.

Purchases made using a gift card or store credit are eligible for exchange or store credit only.

How to Start a Return

Domestic customers may begin a return or exchange through our returns portal: START A RETURN HERE

https://shainamote.loopreturns.com/lookup

A Note on Returns

The way we shop has changed. Ordering multiple sizes or styles to try at home has become a common part of online shopping. While this convenience offers flexibility, it also carries a cost that is often unseen.

Every shipment requires resources. When an item is returned, it enters a reverse supply chain—traveling, being handled, inspected, and processed before it can find its next home. This means additional transportation, labor, and warehouse resources, extending a garment's journey and increasing its environmental impact.

We believe that caring for clothing begins before it is purchased. Responsibility is not only about the materials we choose, but also about the decisions we make together throughout a garment's life.

To help ensure the best fit, we encourage you to:

• Compare your measurements with our size guide.
• Reach out to us with any questions about sizing or fabrication before placing your order.
• If returning multiple items, send them together in a single parcel whenever possible.
• Choose a drop-off location rather than arranging an individual pickup when available.

We understand that returns are sometimes necessary, and we continue to learn how to lessen their impact.

Whenever possible, we ship using standard delivery, helping reduce transportation emissions. Orders are packaged in 100% recycled paper envelopes without plastic, printed with artwork and reflections from ongoing conversations within our community.

Thank you for choosing with care and for helping us create a slower, more considered way of moving through the world.

If you have questions about sizing, your order, or making a return, we're always here to help through email at info@shainamote.