Return Policy

Any full-price, unworn and unwashed items may be returned for refund or exchange within 14 days of receiving your order. Purchases made using a gift card or store credit are eligible for exchange or store credit only. Exchanges can be returned for store credit only. 

Your account will be credited your refund or any difference in your exchange within 14 business days of receipt. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer’s processing time.

All sale items discounted 20% off or greater are final sale.

We reserve the right to refuse any return that does not comply with the conditions stated above.

Domestic:

TO BEGIN YOUR RETURN OR EXCHANGE, PLEASE CLICK HERE TO ACCESS OUR RETURNS PORTAL.

We offer free domestic return shipping for exchanges and returns for store credit. Please note that returns for refund are subject to a handling fee. We are not responsible for items lost, damaged or stolen in the mail.

For orders placed on Facebook or Instagram, please email us at info@shainamote.com

International orders/Orders Shipped Outside Of The US are not eligible for returns or exchanges.