All merchandise must be unworn, unwashed, and in otherwise perfect condition in order to be considered for exchange. We do not accept returns; only exchanges upon approval.Please note, all sale orders are final sale.
Items should be returned new, unused, and with all SHAINA MOTE garment tags still attached within 14 days from the day you receive your order. email@example.com for any questions.Please note, all sale orders are final sale. Please email
Approved goods for exchange should be shipped to:
Shaina Mote Studio
5420 Monte Vista Street
Los Angeles, CA 90042
Exchanges must be shipped or messengered to our studio. Goods must be received within 14 days from the date of receipt. We recommend that you send the package with tracking, insured for the full value of the product. We do not accept liability for missing packages or damage of returned goods.
Your account will be credited the difference, if any, of your exchange within 3 business days of receipt, less shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.
Refused packages will be subject to a $20 restocking fee.
We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. For any questions or concerns regarding exchanges, please contact us via email @ firstname.lastname@example.org